When a seller calls about a house for sale, make that first call just an information gathering call. Use the time to build rapport and find out all the important information you’ll need to make a decision about the house. The basic information you need to get is the sellers name and phone number, the address of the property they want to sell, number of bedrooms and bathrooms, and what repairs are needed. You should find out the mortgage balance if there is one. Ask if there are any back payments or taxes. One of the most important questions is “why are you selling”. This will give you an idea of their motivation level.

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